Troubleshooting / Common Issues

Facing problems while using the New Year Wheel? Here are quick fixes for the most common issues users experience.

1. ⚠️ The wheel is not spinning
Possible fixes:
  • Refresh the page (Ctrl + F5).
  • Ensure JavaScript is enabled in your browser.
  • Try a different browser (Chrome, Edge, or Firefox recommended).
  • Clear your browser cache if using the tool frequently.
2. 🔄 Result not updating after spin
This may happen if the previous spin is still running.
Fix: Wait until the wheel stops completely before spinning again.
3. 📱 Wheel not fitting properly on mobile
  • Rotate your phone to landscape mode.
  • Zoom out if the screen is zoomed in.
  • Close other apps to free up memory.
4. 🛑 Buttons like “Spin” or “Reset” not responding
This may be due to blocked scripts.
Try:
  • Disable ad-blockers or script-blocking extensions.
  • Use incognito/private mode.
  • Reload the tool in a fresh tab.
5. 🌐 The tool loads slowly
Reasons for slow loading:
  • Weak internet connection.
  • Browser caching issues.
  • Older devices may struggle with animations.
Recommendation: Clear your cache and try again.
6. ❌ Script errors or unexpected messages
This is usually temporary.
Solutions:
  • Hard refresh (Ctrl + Shift + R).
  • Restart the browser.
  • Disable conflicting browser extensions.
7. 📁 Saved files won’t load
Ensure:
  • The file was exported from the same New Year Wheel tool.
  • File format is .txt or .json.
  • No extra characters were added while editing.
8. 📬 How can I report an issue?
Contact us anytime at support@thewheelofname.com
🎡 Back to New Year Wheel

Share this wheel:

I just used this fun wheel on thewheelofname.com 🎡 Try it!.