Troubleshooting / Common Issues
Having trouble using the Decision Maker Tool? Here are the most common issues and quick fixes.
1. ⚠️ The wheel is not spinning
Try the following:
- Refresh the page (Ctrl + F5).
- Ensure JavaScript is enabled.
- Close and reopen the browser.
- Try another browser such as Chrome or Edge.
2. 🔄 Results not updating after spinning
This happens when the wheel animation hasn’t fully stopped.
Solution: Wait for the wheel to stop completely before spinning again.
Solution: Wait for the wheel to stop completely before spinning again.
3. 📝 Custom options not loading from file
Ensure:
- Your import file is a .txt or .json file.
- Each option is placed on a new line.
- No special characters are breaking JSON formatting.
4. 💾 Cannot save or download history
Check the following:
- Your browser allows file downloads.
- You are not in incognito mode (may block downloads).
- No browser extension is blocking download actions.
5. 📱 Wheel size incorrect or cut off on mobile
Try these:
- Rotate phone to landscape mode.
- Zoom out if zoomed in.
- Refresh the page.
- Close background apps to free memory for animation.
6. 🛑 Buttons such as Spin, Load, Save, Clear not working
Likely script interference.
Try:
- Disable ad-blocker or script-blocking extensions.
- Try in incognito mode.
- Ensure JavaScript is enabled in browser settings.
7. 📁 Load file showing error or not restoring options
Make sure:
- The file was exported from this tool.
- It follows correct JSON format.
- No manual editing corrupted the structure.
8. 📬 How can I contact support?
You can reach us anytime at
support@thewheelofname.com
.