Troubleshooting / Common Issues

Having trouble using the Kids Image Name Practice & Quiz? Here are the most common issues and quick solutions.

1. 🖼️ Images are not loading
Try the following:
  • Refresh the page (Ctrl + F5).
  • Ensure image paths in uploaded CSV are correct URLs.
  • If using default dataset, check your internet connection.
  • Clear browser cache.
2. 🔈 The sound is not playing
  • Ensure your device volume is not muted.
  • Try clicking the sound button twice.
  • Some iPhones block autoplay — use manual play.
  • Check if your browser blocks sound for this site.
3. 📥 CSV upload not working
Make sure:
  • The file is in CSV format.
  • You have two columns: ImageURL, Name.
  • No empty rows exist in the file.
  • File size is under 5 MB.
4. ❓ Quiz answer not showing
Possible reasons:
  • You have hidden answers using the Hide/Show toggle.
  • The dataset may contain empty names — verify CSV.
  • Refresh the page for newly added images.
5. 🎉 Confetti not appearing after correct answer
Try:
  • Enable animations in your browser settings.
  • Disable content-blocking extensions.
  • Refresh page after uploading CSV.
6. 🛑 Save / Clear / Hide-Show buttons not working
Likely JavaScript blocked. Try:
  • Disable ad-blocker or script blockers.
  • Use Chrome or Edge for best performance.
  • Check if LocalStorage is enabled.
7. 📱 Images look too big or cut off on mobile
Tips:
  • Rotate your phone to landscape.
  • Zoom out if zoomed in.
  • Close background apps to free memory.
8. 📬 How can I contact support?
You can reach us at support@thewheelofname.com .
🧒 Back to Kids Image Name Tool